Work with us

Commencement ASAP for the right candidate

We'd love the right person to start as soon as possible, however will prioritise finding the right match over haste.

Why you will love working with us

• Join a friendly team that promotes personal growth, collaboration and autonomy.
• Step into a coordination role where your organisation, customer service skills and high output have a visible impact.
• You'll be given autonomy and permission to put forward creative ideas, while supported by clear boundaries and leadership direction.
• Own varied work across client engagement, sales, communications, referral partnerships and company initiatives (Recogniise: employee awards program; Learniing: HR & Leadership Training series; Healthii: workplace wellbeing initiatives).
• Work 20 hours per week across shorter days Monday to Friday.
• Work within an anti-overtime culture that promotes productivity, efficiency and genuine work-life balance.
• Help shape a new role with the potential to grow as Employii expands.

You'll be the right fit for this role if

• You are a multi-tasker: You can swiftly move between tasks without getting frazzled. Managing multiple fast-paced workstreams and competing priorities across different stakeholders is your idea of interesting work, not overwhelm. You stay on top of priorities, follow-ups and client liaison, giving stakeholders the reassurance that you've got it covered, because you do! Time management, timely communication and organisation is your bread and butter.
• You are a doer: You are comfortable taking ownership, working autonomously within clear boundaries and seeking input when required. No task is too big or too small, your hands-on coordination sees actions through to completion.
• You bring energy: This role is one half coordinating, one half creating momentum. You help bring initiatives to life. While eager to learn the current ways, you come with ideas to maximise potential.
• You're a people person: You build rapport and connection easily, adapting your approach to suit different communication and working styles. You collaborate, communicate, and invest in relationships.

More about the role

Career growth & development

• Make this newly created role your own whilst progressing assigned functions within clear boundaries.
• As Employii continues to grow, there is potential for the role's hours and scope to expand into a full-time position, with seniority evolving long term.

Attractive earnings

• Base salary: $65,000 - $70,000 pro rata
• Up to $12,000 in annual incentives
• 5% on eligible commissions
• 12% Superannuation

Great place to work

• Join a friendly team of 9 and counting.
• Values-driven organisation. We demonstrate our values of Authenticity, Accountability, Connection and Growth within every interaction.
• Welcoming office with free parking and private backyard.
• Casual dress code and active social and training calendar.
• Work within a collaborative "one team" culture where everyone makes a valuable contribution to Employii and our clients' success.

What you bring

Essential experience

• Practical experience in customer service and CRM-related work, ideally within a professional services setting.
• Demonstrated ability to coordinate projects and multiple workstreams, set priorities, monitor progress and follow actions through to completion.

Qualifications

• No tertiary qualification is required. This is not an entry-level role, so relevant practical experience and demonstrated capability are essential.
• Current National Police Clearance (or willingness to obtain).

Bonus points for

• Experience coordinating business communications, campaigns, newsletters, social media activity or events.
• Experience supporting client onboarding and offboarding, subscription and membership services.
• Experience coordinating corporate partnerships and business development activities.
• Experience using AI to leverage, rather than replace, your work.
• Experience with Outlook, Teams and the Microsoft 365 suite.
• Experience with CRM and project management platforms, Canva or PandaDoc/Docusign.

What you will do

As our Client Experience Coordinator, you will take ownership of and coordinate Employii's client communications, engagement activities and sales pipeline processes so leads, clients, partnerships and internal projects receive timely and organised customer service, resulting in client retention and growth.

Sales & CRM

1. Manage Employii's CRM, sales and deals board.
2. Take an active role in seeking and procuring new leads.
3. Attend approved networking events.
4. Manage, monitor and nurture leads through the sales pipeline.

Client liaison

1. Act as a key customer liaison throughout the client lifecycle (i.e. potential client proposals, onboarding, check-ins, continuous engagement, renewal and offboarding).
2. Maintain a high standard of customer service in all client-facing interactions.
3. Coordinate client "Commitment to High Quality Service (CHQS)" feedback cadences.
4. Monitor client service usage and service agreement end dates, working with the broader Team to maximise High Quality Service, client retention and positive brand reputation for Employii.

Communications, initiatives & partnerships

1. Coordinate Employii's communications, including blogs, newsletters, sales and marketing communications, and social media activity.
2. Coordinate the annual subscription service and communications.
3. In liaison with the Director, develop and coordinate a referral partnership strategy.
4. Coordinate and maintain company initiatives, including Learniing, Healthii and Recogniise under the direction of the Director. This includes but is not limited to:
   • Marketing and promotion
   • Ticketing
   • Ensuring ongoing momentum and client engagement

Internal coordination

1. Coordinate Employii's Document Management System.
2. Own and maintain Employii's social, events and training calendars, under the direction of the Director.
3. Coordinate internal tasks and projects as assigned by the Director.

Application process

Step one: Please submit your CV / resume via SEEK, no cover letter required (step two replaces the need).

Step two: Successful applicants will be contacted via email and required to:

• Complete the online screening questions.
• Respond to two selection criteria questions.
• Include a short 2-3 minute video introducing yourself and answering a few quick questions. No professional photography required, we just want to get to know you a little better!

Step three: In-person interview (or via Teams if in-person not possible). Allow up to 1 hour.

• Part one: Formal interview with the Director and an Employii Team Member. If you are invited to the interview, you will be sent a short competency based activity in advance, which we encourage you to prepare for prior to the interview.
• Part two: Meet the team! This is the time to ask any questions about working at Employii, to ensure we're the right fit for you just as much as you are for us.

We progress applications as received and may close early if we find the perfect fit.

We look forward to hearing from you!

Commencement: 18 January 2027

Actual start date is negotiable. Maternity leave cover (14 month minimum) with potential to become permanent and/or full time subject to business growth.

Why you will love working with us

• Boutique consultancy team that promotes personal growth, collaboration and autonomy.
• Anti-overtime culture.
• Work with business owners and decision-makers, making a real impact on small-medium organisations and their teams.
• Develop and coach junior HR professionals as they progress in their careers.
• Diverse work across all industries - while we work a lot within IR, there really is no typical day. You'll find yourself switching between employee engagement, recruitment, HRIS, compliance, Fair Work conciliations and more!
• Fast-paced, action-oriented work across all industries with achievable KPIs linked to up to $12k in annual incentives.

You'll be the right fit for this role if

1. You are a multi-tasker who retains information with ease: You can swiftly move between tasks without getting frazzled. Managing multiple fast-paced workstreams and competing priorities across different stakeholders is your idea of interesting work, not overwhelm. You know exactly who is doing what, when and how - you're completely across your and your team's portfolio.
2. You are a doer: This is a billable role with time tracking requirements. You work efficiently and effectively producing high quality, accurate and considered work to clients in a proactive manner. No task is too big or too small, there's no egos here!
3. You are solutions focused: You can swiftly identify proactive opportunities for clients, which generates better client outcomes and more work across the Employii team. Solutions are tailored to client priorities and circumstances, yet you're not afraid to propose alternatives outside of the box.
4. You enjoy complex HR matters: You can competently and autonomously manage special projects, complex industrial relations matters and Fair Work claims. The tricky situations excite you and don't frighten you.
5. You're a natural influencer: Your advice is reassuring and your rapport with others is strong and genuine, resulting in you positively influencing client decision making - whether that be to follow certain advice, or commence a new project.
6. You champion Employii's KPIs: Leading by example, you support the broader HR Team to achieve their KPIs which are centred around providing efficient, accurate, considered, responsive and approachable advice.
7. You bring positive energy as a leader: Guiding junior HR professionals directly, and offering assistance to the broader HR Consulting team, you are a coach, a mentor and a leader who achieves success through role modelling and lifting others up around you.
8. You're a people person: You build rapport easily and make people feel at ease. You collaborate, communicate and invest in relationships. You don't work in isolation.

More about the role

Career growth & development

• Engage in continuous learning through team lessons, on-the-job and formal legal training.
• Develop your leadership skills through 1:1 coaching with our in-house Strategic Business & Leadership Development Consultant.
• Build and grow your own client portfolio across all industries and Awards.
• Get exposure to various industries and complex matters, including Fair Work conciliations and conferences.

Attractive earnings comprised of

• Base salary ($105k - $110k)
• Fuel allowance (up to $1,800 per year based on portfolio)
• Annual incentives (up to $12,000)
• Uncapped commissions (5%) for bringing on new clients

Realistic, achievable workloads - flexible days

• Flexible start/finish times negotiable with the Director, Monday to Friday within a 7:30am - 6:30pm window, with consideration to client and existing staff coverage.
• One dedicated work-from-home day per week subject to successful completion of probation.
• TOIL available.
• Visit client sites across Perth metro. Opt-in travel opportunities interstate and regional WA, subject to your client portfolio.

Great place to work

• Join a friendly team of 9 and counting.
• Values-driven organisation. We demonstrate our values of Authenticity, Accountability, Connection and Growth within every interaction.
• Welcoming office with free parking and private backyard.
• Casual dress code and active social and training calendar.
• Collaborative "one team" approach - everyone makes a valuable contribution to Employii and our clients' success.

What you bring

Essential experience

• Minimum 2 years in a professional services consulting role
• Minimum 4 years in an HR advisory role (Business Partner or higher level preferred)
• Minimum 2 years of industrial relations or employment law experience (with direct Award interpretation)
• Proven experience working across multiple industries and client portfolios simultaneously
• Demonstrated competency in:
  • End-to-end performance management
  • End-to-end disciplinary matters
  • Complex HR and IR matters
  • Award interpretation
  • Pay audits and pay-related calculations

Qualifications

• Tertiary qualification in HR, IR, employment law, organisational psychology, or management
• Current National Police Clearance (or willingness to obtain)

Bonus points for

• Experience working with, and achieving, billable hours
• Fair Work claims experience
• HRIS platform knowledge (e.g. Employment Hero, Tanda, or Deputy)
• Experience with Outlook, Teams and the Microsoft 365 suite
• Sound understanding of AI and how to leverage it to enhance quality work, not replace critical thinking

Your first three months

Jan - Feb: Your first priority will be learning the role of the HR Consultant - focusing on client work, internal processes and building your billables. You'll be mentored directly by the current Senior HR Consultant Team Lead, who'll be commencing maternity leave in March.

Feb - Mar: You'll step into your mentoring capacity, supporting the HR Officers. We currently have one HR Officer, with the expected commencement of a second in March 2027 subject to forecast growth.

March ongoing: You'll take full ownership of your role, balancing both billable accountabilities and mentorship of our junior HR professionals. You'll assist with internal projects and support the development of internal resources to support Employii's commitment to High Quality Service.

Your responsibilities

Download the full job description (PDF), or contact employii@employii.com.au for a copy.

Client advisory services

• Provide expert HR and industrial relations advice to employers, employees and membership associations across Australia
• Cover the full spectrum: recruitment, employee engagement, industrial relations, awards and agreements, contracts, policies, performance management, change management, rewards programs and more
• Deliver services both virtually and face-to-face with our Commitment to High Quality Service in mind
• Present online and in-person training for clients, business associations, schools and universities

Portfolio management

• Coordinate service delivery across your client portfolio
• Delegate and collaborate with team members and external stakeholders
• Ensure timely, accurate service delivery and efficient resource allocation
• Foster strong, trust-based client relationships
• Manage client service usage in accordance with their service package and expectations
• Meet billable hours KPIs (only half of your day is billable, ~4 hours, to be achieved at the 3 month mark). In comparison, industry averages are typically 60-85% of the day.

Leadership

• Support the HR Officers to succeed in their role - coach, teach and mentor with enthusiasm.
• When required, assist HR Consultants with more complex work. While they won't report into you, we support a learning environment which is unrestricted by reporting lines.

Application process

Step one: Please submit your CV / resume via SEEK, no cover letter required (step two replaces the need).

Step two: Successful applicants will be contacted via email and required to:

• Provide a written response to the provided selection criteria questions.
• Schedule a 15 minute intake call to introduce yourself and answer a few quick questions. No prep required, we just want to get to know you a little better.

Step three: In-person interview (or via Teams if in-person not possible). Allow up to 1 hour 30 minutes.

• Part one: Competency activity.
• Part two: Meet the team! Have a little break after the activity and meet some of our existing team members.
• Part three: Interview with the Director and Team Leads.

There may be a second interview, to be determined as we progress.

We progress applications as received and may close early if we find the perfect fit.