While you are not legally required to have EAP, you do have a legal duty of care to your employees and a positive duty to prevent bullying, harassment and discrimination in the workplace. EAP is one tool in which to meet your obligations, ensuring team members are provided with confidential support and advice to enable them navigate work and personal challenges. 

Team members can use their EAP appointments on whatever they wish. We know you can’t “leave home at the door”. Your mental health at home impacts your ability to contribute at work, and vice versa. 

No, the sessions are confidential. When making your appointment, you may be asked to advise the general purpose of your appointment (i.e. personal, workload, work – bullying/harassment, work – safety, work – other, prefer not to disclose). These general themes will be provided to the Employii and the Employer on a quarterly basis. This will be presented in a percentage (%) split, and not identify any personnel who made the appointment nor anymore detail than the general category. 

Aster does not disclose an employee’s details to Employii without the employee's permission. The employee’s identity may be verified through a work email address, or from a staff list provided by the Employer to Aster as updated from time to time.

The purpose of EAP is to focus on the Employee’s wellbeing. For some employee’s they will keep issues to themselves if they know their Employer may know. EAP reduces this barrier by providing confidential services. Employers will be provided with general themes on a quarterly basis which they can use, in liaison with Employii, to focus their HR activities and strategy on. In general, we recommend having pro-active measures in place to build a safe and enjoyable workplace. Employees may also be made aware of Employer’s grievance procedures, and (if you have opted in) the Whistleblowing Services available to make anonymous complaints.

It is up to you. There is no requirement either way. Whatever you decide, ensure it is applied consistently across your team and specified in the relevant policy. 

Aster will send an anonymous survey link to all team members following their appointment. This feedback will go to a de-identified matrix, which only Employii have access to. Employii will monitor feedback as it is received, addressing any concerns as they arise. 

Employers will provide their employees pre-approved sessions up to a certain amount per year. Employees can access those sessions via the online portal until exhausted. If after using those sessions, they would like more – they can then discuss this with their employer who can approve additional sessions.